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As storm recovery continues, we are aware that the Outage Map is not showing some customers who are still without power. Our internal systems for identifying outages and prioritizing restorations are still functioning.

We know it is frustrating for our customers and are working hard to reconcile the outages shown on the map. Please continue to report outages, as needed.

Our crews will continue to work around the clock until the last customer is restored.

November Wind Storm

Over the last 24 hours, more than 150 line crews and 70 tree crews worked throughout the day and night to help over 22,000 customers regain power from storm related outages.  We now have 98% percent of our customers back online since the bomb cyclone hit Western Washington Tuesday afternoon and will continue to work as fast as we can to restore every customer.

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Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

What is a PSPS?

During high-risk wildfire weather conditions, PSE will take proactive steps to ensure safety while balancing the reliable delivery of energy to our communities. One tool we may use is temporarily shutting off power lines to help prevent wildfires from starting. This is called a Public Safety Power Shutoff (PSPS), and it’s a measure of last resort to keep you and your community safe.

What you should know:

  • PSE will communicate with impacted customers in advance of and during a PSPS.
  • PSPS could be used anywhere in PSE’s service area if a combination of dangerous conditions are forecast, however, customers in areas at higher risk for wildfire are more likely to experience PSPS.
  • PSE will consider PSPS when weather and fire experts forecast dangerous conditions, including strong winds, very dry vegetation, and low humidity.
  • We will only restore power when it is safe to do so – after the weather has passed and crews can inspect the impacted power lines and make any needed repairs. This could take several days if damaging winds occur, and we want you to be prepared.

  • What to expect – from a PSPS ‘watch’ to power restoration

    PSE will consider PSPS during high-risk wildfire conditions, including strong winds, very dry vegetation, and low humidity. Weather conditions can change quickly. Our goal is to notify customers two days before a PSPS outage starts, but this is dependent on the weather forecast.

    Wildfire risk identified, PSPS watch, PSPS warning, PSPS imminent, PSPS initiated, Power restored

    Once it starts, a PSPS outage will include the duration of the weather event, line inspections and time for crews to make any needed repairs before restoration. This could last several days if damaging winds occur, and we want you to be prepared.

    IMPORTANT: If you have medical equipment that relies on electricity, please follow these guidelines to add Life Support status to your account. Life Support status is not a guarantee of service and PSE strongly suggests that customers have an appropriate emergency plan in place for Life Support.

    Once the high-risk weather conditions have subsided, crews will visually inspect the power lines to check for any damage or safety concerns before restoring power.

    As our field teams gain boots-on-the-ground visibility, we will add and update estimated times for restoration (ETRs) on PSE’s Outage Map.

    • Regional ETR: The date/time we expect most customers in a larger region to have their power restored. Some customers will be restored sooner than the regional ETR, while other customers may have their power restored after.
    • Field ETR: These ETRs are provided by our field personnel once line patrols are complete and updated as crews make any needed repairs.

    PSE will work to safely restore power as quickly as possible, but there can be challenges if there is limited access or visibility, extensive damage to the system, or active fires nearby. Restoration work could take several days depending on the damage from heavy winds and we want you to be prepared.

  • How to get PSPS updates

    PSE will communicate with impacted customers in advance of and during a PSPS. When possible, the alerts will start two days before the PSPS is initiated.

    • For the latest information about a PSPS in your area, visit the PSE Alerts and updates webpage.
    • PSPS outages and ETRs will appear on the Outage Map and MyPSE app.
    • PSE will also share information with emergency response partners, local governments, community organizations, and the media.

    PSE account holders will receive automated call, text, or email alerts, based on your account preferences.

    • Customers with Medical Life Support status noted in their PSE account will receive earlier notification, when possible, via phone call. Learn more about Medical Life Support status.
    • Once the PSPS is initiated, PSE will send updates every 12 hours, and once power is restored.
    • Make sure your PSE account contact information is up to date by visiting gudongjiaoyi.com or calling Customer Care at 1-888- 225-5773.

    Non-account holders can opt-in to receive updates via PSE’s Outage Map.

    • Visit the Outage Map, select the specific outage, and click “Notify me about this outage.”
    • You will receive status and restoration updates for the duration of the outage event via text or email.

  • How to prepare for PSPS

    Learn what steps you to take before, during, and after a PSPS outage by visiting gudongjiaoyi.com/pspsprep.

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Public Safety Power Shutoff (PSPS)
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Need to update your PSE account contact information? Sign in to your PSE account or call Customer Care at 1-888-225-5773.

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