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As storm recovery continues, we are aware that the Outage Map is not showing some customers who are still without power. Our internal systems for identifying outages and prioritizing restorations are still functioning.

We know it is frustrating for our customers and are working hard to reconcile the outages shown on the map. Please continue to report outages, as needed.

Our crews will continue to work around the clock until the last customer is restored.

November Wind Storm

Over the last 24 hours, more than 150 line crews and 70 tree crews worked throughout the day and night to help over 22,000 customers regain power from storm related outages.  We now have 98% percent of our customers back online since the bomb cyclone hit Western Washington Tuesday afternoon and will continue to work as fast as we can to restore every customer.

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Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

How can we help you?

Warning
In case of emergency call 1-888-225-5773

• Report downed power line or power outage
• Smell natural gas

• Disconnection notice
• Urgent concern or feedback

Report an electric outage
Report a gas emergency

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Reach us by phone

1-888-225-5773
Hours: Mon-Fri 7:30 a.m. - 6:30 p.m.
Outside hours: 24-hour emergency and outage service only

1-800-962-9498
TTY (for speech and hearing impaired)

1-866-831-5161
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Business
1-888-225-5773
Email: customercare@gudongjiaoyi.com

Energy Advisors
1-800-562-1482
Ask an Energy Advisor

Construction Services
1-888-321-7779
Hours: Mon-Fri 7 a.m. - 5 p.m.
General questions or inquiries

Careers
1-425-462-3017

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We use secure messaging when sending emails that include sensitive information about your account. If PSE sends a secure message, you will receive an email with a link to access the message. You can also access secure messaging from the link below. Please note you must sign in to your PSE account.

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Bill payment address:

Puget Sound Energy
BOT-01H
P.O. Box 91269
Bellevue, WA 98009-9269